Compassion is Care | Free webinar series for healthcare workers

The ‚ÄėCompassion is Care‚Äô free webinar series aims to highlight the many facets of compassion as experienced in clinical care and community. The three themed sessions will highlight the criticality of compassion to the provision of high-quality care and clinician well-being, and consider how the notion informs practice at both the local level and the health and social policy level.

ūüďÖ Tuesday: 22 September, 29 September, 6 October 2020¬† |¬† 7:00-8:00 pm

COMPASSION IS CARE | A FREE WEBINAR SERIES FOR HEALTHCARE WORKERS
Tuesday: 22 September, 29 September & 6 October 2020 | 7:00 – 8:00 pm AEST

 

Compassion has emerged as a prominent subject in the context of the Corona-virus pandemic. Loved ones have been unable to spend time with patients who are hospitalised with COVID-19, family members in the community have been isolated from one another, and there is a constant stream of news and information concerning the tragedy that is changing the world irrevocably. Yet, under these circumstances, compassion has perhaps been demonstrated; to a greater degree for marginalised cohorts, such as government funding a mass effort to shelter homeless persons in the context of COVID-19.

The Compassion is Care webinar series aims to highlight the many facets of compassion as experienced in clinical care and community.

The three themed sessions will highlight the criticality of compassion to the provision of high-quality care and clinician well-being, and consider how the notion informs practice both at the local and the health and social policy level.

 

Session 1: Compassion in care РThe clinician experience
Tuesday, 22 September 2020, 7:00 – 8:00 pm AEST

Speakers will discuss the positive and negative aspects of providing compassionate care in the increasingly complex context of healthcare. The session reveals how individuals, teams and healthcare leaders can be empowered to generate an environment that is conducive to compassionate care, and how such a environment benefits patients, healthcare professionals, and the wider community.

 

Session 2: Compassion is care – The patient experience
Tuesday, 29 September 2020, 7:00 – 8:00 pm

While compassion is a felt emotion, it is also a serious clinical mechanism that promotes healing and mitigates against harm. Moreover, compassion is underscored by the ethos of treating others as we would like to be treated ourselves. In this session a patient advocate and a clinician share stories of their experience in healthcare. Their stories invite us to ‚Äėwalk in their shoes‚Äô, as we share in what compassionate care looks and feels like for a patient, and why it matters to the people who matter most: our patients.

 

Session 3: Compassion and quality and safety standards in care
Tuesday, 6 October 2020, 7:00 – 8:00 pm AEST

Healthcare professionals experience first-hand the suffering of patients, their families, and their communities. Beyond the clinical setting there are factors that promote or impinge upon the ability to provide compassionate care. This session features speakers who have expertise in informing policy and strategy in healthcare. Speakers will highlight the imperative of compassion as a core value in healthcare, irrespective of the context of care-giving.

 
COMPASSION IS CARE | A FREE WEBINAR SERIES FOR HEALTHCARE WORKERS
Tuesday: 22 September, 29 September & 6 October 2020 | 7:00 – 8:00 pm AEST

 

Session 1: Compassion in care РThe clinician experience
Tuesday, 22 September 2020 | 7:00 – 8:00 pm AEST

Program facilitator: Mark Krnjaic

7:00 pm  Introduction РFelice Borghmans

7:05 pm¬† The barriers and enablers of compassionate care giving in a healthcare environment¬† –¬† Maria Ruberto

7:20 pm¬† How to expand the role of compassion in teamwork, problem solving, innovation, satisfaction and joy in the workplace¬† –¬† A/Prof Jane Munro

7:35 pm  Panel discussion: Dr Harvey Newnham (chair), Dr Maria Ruberto, Dr Jane Munro, Felice Borghmans

7:55 pm   Closing remarks РMark Krnjaic

8:00 pm  Event end

Session 2: Compassion is care РThe patient experience
Tuesday, 29 September 2020 | 7:00 – 8:00 pm AEST

Program facilitator: Mark Krnjaic

7:00 pm  Introduction РFelice Borghmans

7:05 pm¬† My lived experience; a patient centred, compassionate approach to healthcare –¬† Dr Susan Biggar

7:20 pm¬† Walk in their Shoes: Compassionate Aged Care –¬† Dr Peter Hunter

7:35 pm  Panel discussion: Dr Harvey Newnham (chair), Susan Bigger, Dr Peter Hunter, Felice Borghmans

7:55 pm   Closing remarks РMark Krnjaic

8:00 pm  Event end

Session 3: Compassion and quality and safety standards in care
Tuesday, 6 October 2020 | 7:00 – 8:00 pm AEST

Program facilitator: Mark Krnjaic

7:00 pm  Introduction РFelice Borghmans

7:05 pm¬† Making a difference: Offshore Processing and The Doctors¬† –¬† Dr Natalie Thurtle

7:20 pm¬† In the face Melbourne’s of Covid-19¬†Pandemic¬† –¬†¬†Felice Borghmans

7:35 pm  Panel discussion: Dr Harvey Newnham (chair), Dr Natalie Thurtle, Felice Borghmans

7:55 pm   Closing remarks РMark Krnjaic

8:00 pm  Event end

COMPASSION IS CARE | A FREE WEBINAR SERIES FOR HEALTHCARE WORKERS
22 September, 29 September & 6 October 2020 | 7:00 – 8:00 pm AEST
 MARIA RUBERTO

Maria Ruberto is a psychologist, and the Director Salutegenics Psychology.  She has over 15 years of clinical and industry experience and her work is dynamic, interactive and spirited . Her application of psychology is anchored by research in neuroscience and brain function Рand framed by the science of optimism. Research demonstrates that developing personal skills and internal resources in Affective Functioning and Strengths-Building significantly increases human wellness, a critical advantage for organisations pursuing customer fulfilment, team engagement and work- life balance in the face of increasing demands and pressures to perform. Maria is focused on increasing the capacity and performance of individuals and teams who rely on highly tuned relationships and emotional intelligence to achieve professional, organisational and client success.

 

Associate Professor Jane Munro

Associate Professor Jane Munro is the Head of the Rheumatology at RCH and Group Leader of the Rheumatology research group at MCRI where she is leading the Australian Arthritis and Autoimmune Biobank Collaborative (www.a3bc.com.au). Jane is a Churchill Fellow and she has a special interest in pain medicine. She has a career long interest in clinical quality improvement and organisational change, leadership and keeping the humanity in healthcare. She is a strong advocate for gender equity in medicine. Jane is passionate about improving clinician wellbeing and believes in the role of building our community, story-telling, and kindness as well as the need for effective healthcare systems change to achieve this.

 

SUSAN BIGGAR

Susan Biggar has served for nearly two decades as a consumer representative on hospital and statewide committees, including as inaugural chair of the Royal Children’s Hospital Family Advisory Council. She has trained over 4000 health professionals in patient centred care. In 2016, she managed the development of a consumer engagement and patient centred care framework for the Royal Australasian College of Physicians. Since 2017 she has worked as the National Engagement Advisor at AHPRA, working to improve the experience of health practitioners and the public. A writer by background, Susan has written widely including for publications such as The Age. Her book, The Upside of Down, was released in 2014. Susan has 25 years of experience interacting with health systems in six countries with two of her children who live with a serious chronic illness.

 

Professor Peter Hunter

Professor Peter Hunter is a senior geriatrician and the Director of Aged Care and the Clinical Program Director of Rehabilitation, Aged and Community Care at Alfred Health. He is an Associate Professor of Aged Care at Monash University. Peter has been involved with the development of a number of initiatives and polices with the Victorian Department of Human Services including the Hospital Admission Risk Program and Improving Care for Older People Policy. He is currently the chair of the Clinical Leadership Group for the Care of Older People in Hospitals. Currently Peter maintains an active clinical role as a geriatrician and is responsible for managing a range of sub-acute and community services across Alfred Health. Peter sits on the executive of Alfred Health.

 

Felice Borghmans

Felice Borghmans is the manager of Alfred Health‚Äôs Hospital Admission Risk Program (HARP). The program offers clinical outreach, education, care coordination and practical supports, for clients with enduring health conditions and psychosocial needs. Felice has a strong interest in patient empowerment for sustainable health and wellbeing outcomes. Through her work with skilled clinicians, whose passion is caring for vulnerable cohorts, Felice is inspired by the positive effects of compassionate care giving. Felice has completed a Bachelor of Science-Nursing, a Graduate Diploma in Critical Care; and a Master’s Degree of Organisational Leadership. She is currently undertaking a PhD, focussing on the impact of health professional perceptions on clinical and strategic decision making for bio psychosocially complex patient cohorts.

 

Dr Natalie Thurtle

Dr Natalie Thurtle is an Emergency Physician and completed a post-graduate fellowship in toxicology in Sydney in 2019.  She has also worked for Médecins Sans Frontières (Doctors Without Borders) intermittently since 2008. She is enrolled in a PhD at the University of Sydney from which she is currently taking time out to work as the Medical Coordinator for Médecins Sans Frontières in Palestine, based in Jerusalem.  In 2019, she worked with a large team of volunteer doctors and others to provide assessments and an access pathway to the so-called Medevac legislation, which aimed to medicalize the access to healthcare for refugees and asylum seekers in Australia’s offshore processing system.

 

 

Mark Krnjaic

Mark Krnjaic B.Ed. (University of Melbourne) is an organisational development practitioner with a background in operational leadership, change management and business consulting across multiple industries, developing a passion and focus for healthcare over the last seven years. Mark partners with leaders and their teams to cultivate leadership capabilities, improve team performance and build positive cultures across interdisciplinary teams. Mark is the Manager of Organisational Development at Alfred Health and also the Director of Third Day, serving as a confidential mentor and coach to senior clinical leaders in healthcare. Much of his work is centred on complex problem solving and designing responses to improve leadership and team effectiveness in the areas of strategy, communication, decision making and values driven engagement.

 

Professor Harvey Newnham

Harvey Newnham is an Endocrinologist and General Physician. He is the Clinical Program Director of Emergency and Acute Medicine, and Director of General Medicine at Alfred Health, Melbourne and a Professor with Monash University. He is on the board of Melbourne Health and also a Director on the ‚ÄúBetter Care Victoria‚ÄĚ board. Harvey was the ‚Äúclinician‚ÄĚ representative in the three-member panel that produced the ‚ÄúTargeting zero‚ÄĚ Review of Hospital Safety and Quality Assurance in Victoria in October 2016 under the leadership of Stephen Duckett and the Grattan Institute.

For more information about this program, please contact the Program Coordinator.

Ann-Maree Guirguis
Alfred Health
Telephone: 03 9903 9298
Email: etc [@] alfred.org.au

 

 

 

 

 

 

COMPASSION IS CARE | A FREE WEBINAR SERIES FOR HEALTHCARE WORKERS
Tuesday: 22 September, 29 September & 6 October 2020 | 7:00 – 8:00 pm AEST

 

Compassion has emerged as a prominent subject in the context of the Corona-virus pandemic. Loved ones have been unable to spend time with patients who are hospitalised with COVID-19, family members in the community have been isolated from one another, and there is a constant stream of news and information concerning the tragedy that is changing the world irrevocably. Yet, under these circumstances, compassion has perhaps been demonstrated; to a greater degree for marginalised cohorts, such as government funding a mass effort to shelter homeless persons in the context of COVID-19.

The Compassion is Care webinar series aims to highlight the many facets of compassion as experienced in clinical care and community.

The three themed sessions will highlight the criticality of compassion to the provision of high-quality care and clinician well-being, and consider how the notion informs practice both at the local and the health and social policy level.

 

Session 1: Compassion in care РThe clinician experience
Tuesday, 22 September 2020, 7:00 – 8:00 pm AEST

Speakers will discuss the positive and negative aspects of providing compassionate care in the increasingly complex context of healthcare. The session reveals how individuals, teams and healthcare leaders can be empowered to generate an environment that is conducive to compassionate care, and how such a environment benefits patients, healthcare professionals, and the wider community.

 

Session 2: Compassion is care – The patient experience
Tuesday, 29 September 2020, 7:00 – 8:00 pm

While compassion is a felt emotion, it is also a serious clinical mechanism that promotes healing and mitigates against harm. Moreover, compassion is underscored by the ethos of treating others as we would like to be treated ourselves. In this session a patient advocate and a clinician share stories of their experience in healthcare. Their stories invite us to ‚Äėwalk in their shoes‚Äô, as we share in what compassionate care looks and feels like for a patient, and why it matters to the people who matter most: our patients.

 

Session 3: Compassion and quality and safety standards in care
Tuesday, 6 October 2020, 7:00 – 8:00 pm AEST

Healthcare professionals experience first-hand the suffering of patients, their families, and their communities. Beyond the clinical setting there are factors that promote or impinge upon the ability to provide compassionate care. This session features speakers who have expertise in informing policy and strategy in healthcare. Speakers will highlight the imperative of compassion as a core value in healthcare, irrespective of the context of care-giving.

 
COMPASSION IS CARE | A FREE WEBINAR SERIES FOR HEALTHCARE WORKERS
Tuesday: 22 September, 29 September & 6 October 2020 | 7:00 – 8:00 pm AEST

 

Session 1: Compassion in care РThe clinician experience
Tuesday, 22 September 2020 | 7:00 – 8:00 pm AEST

Program facilitator: Mark Krnjaic

7:00 pm  Introduction РFelice Borghmans

7:05 pm¬† The barriers and enablers of compassionate care giving in a healthcare environment¬† –¬† Maria Ruberto

7:20 pm¬† How to expand the role of compassion in teamwork, problem solving, innovation, satisfaction and joy in the workplace¬† –¬† A/Prof Jane Munro

7:35 pm  Panel discussion: Dr Harvey Newnham (chair), Dr Maria Ruberto, Dr Jane Munro, Felice Borghmans

7:55 pm   Closing remarks РMark Krnjaic

8:00 pm  Event end

Session 2: Compassion is care РThe patient experience
Tuesday, 29 September 2020 | 7:00 – 8:00 pm AEST

Program facilitator: Mark Krnjaic

7:00 pm  Introduction РFelice Borghmans

7:05 pm¬† My lived experience; a patient centred, compassionate approach to healthcare –¬† Dr Susan Biggar

7:20 pm¬† Walk in their Shoes: Compassionate Aged Care –¬† Dr Peter Hunter

7:35 pm  Panel discussion: Dr Harvey Newnham (chair), Susan Bigger, Dr Peter Hunter, Felice Borghmans

7:55 pm   Closing remarks РMark Krnjaic

8:00 pm  Event end

Session 3: Compassion and quality and safety standards in care
Tuesday, 6 October 2020 | 7:00 – 8:00 pm AEST

Program facilitator: Mark Krnjaic

7:00 pm  Introduction РFelice Borghmans

7:05 pm¬† Making a difference: Offshore Processing and The Doctors¬† –¬† Dr Natalie Thurtle

7:20 pm¬† In the face Melbourne’s of Covid-19¬†Pandemic¬† –¬†¬†Felice Borghmans

7:35 pm  Panel discussion: Dr Harvey Newnham (chair), Dr Natalie Thurtle, Felice Borghmans

7:55 pm   Closing remarks РMark Krnjaic

8:00 pm  Event end

 
COMPASSION IS CARE | A FREE WEBINAR SERIES FOR HEALTHCARE WORKERS
22 September, 29 September & 6 October 2020 | 7:00 – 8:00 pm AEST
 
 
 
 MARIA RUBERTO

Maria Ruberto is a psychologist, and the Director Salutegenics Psychology.  She has over 15 years of clinical and industry experience and her work is dynamic, interactive and spirited . Her application of psychology is anchored by research in neuroscience and brain function Рand framed by the science of optimism. Research demonstrates that developing personal skills and internal resources in Affective Functioning and Strengths-Building significantly increases human wellness, a critical advantage for organisations pursuing customer fulfilment, team engagement and work- life balance in the face of increasing demands and pressures to perform. Maria is focused on increasing the capacity and performance of individuals and teams who rely on highly tuned relationships and emotional intelligence to achieve professional, organisational and client success.

 

Associate Professor Jane Munro

Associate Professor Jane Munro is the Head of the Rheumatology at RCH and Group Leader of the Rheumatology research group at MCRI where she is leading the Australian Arthritis and Autoimmune Biobank Collaborative (www.a3bc.com.au). Jane is a Churchill Fellow and she has a special interest in pain medicine. She has a career long interest in clinical quality improvement and organisational change, leadership and keeping the humanity in healthcare. She is a strong advocate for gender equity in medicine. Jane is passionate about improving clinician wellbeing and believes in the role of building our community, story-telling, and kindness as well as the need for effective healthcare systems change to achieve this.

 

SUSAN BIGGAR

Susan Biggar has served for nearly two decades as a consumer representative on hospital and statewide committees, including as inaugural chair of the Royal Children’s Hospital Family Advisory Council. She has trained over 4000 health professionals in patient centred care. In 2016, she managed the development of a consumer engagement and patient centred care framework for the Royal Australasian College of Physicians. Since 2017 she has worked as the National Engagement Advisor at AHPRA, working to improve the experience of health practitioners and the public. A writer by background, Susan has written widely including for publications such as The Age. Her book, The Upside of Down, was released in 2014. Susan has 25 years of experience interacting with health systems in six countries with two of her children who live with a serious chronic illness.

 

Professor Peter Hunter

Professor Peter Hunter is a senior geriatrician and the Director of Aged Care and the Clinical Program Director of Rehabilitation, Aged and Community Care at Alfred Health. He is an Associate Professor of Aged Care at Monash University. Peter has been involved with the development of a number of initiatives and polices with the Victorian Department of Human Services including the Hospital Admission Risk Program and Improving Care for Older People Policy. He is currently the chair of the Clinical Leadership Group for the Care of Older People in Hospitals. Currently Peter maintains an active clinical role as a geriatrician and is responsible for managing a range of sub-acute and community services across Alfred Health. Peter sits on the executive of Alfred Health.

 

Felice Borghmans

Felice Borghmans is the manager of Alfred Health‚Äôs Hospital Admission Risk Program (HARP). The program offers clinical outreach, education, care coordination and practical supports, for clients with enduring health conditions and psychosocial needs. Felice has a strong interest in patient empowerment for sustainable health and wellbeing outcomes. Through her work with skilled clinicians, whose passion is caring for vulnerable cohorts, Felice is inspired by the positive effects of compassionate care giving. Felice has completed a Bachelor of Science-Nursing, a Graduate Diploma in Critical Care; and a Master’s Degree of Organisational Leadership. She is currently undertaking a PhD, focussing on the impact of health professional perceptions on clinical and strategic decision making for bio psychosocially complex patient cohorts.

 

Dr Natalie Thurtle

Dr Natalie Thurtle is an Emergency Physician and completed a post-graduate fellowship in toxicology in Sydney in 2019.  She has also worked for Médecins Sans Frontières (Doctors Without Borders) intermittently since 2008. She is enrolled in a PhD at the University of Sydney from which she is currently taking time out to work as the Medical Coordinator for Médecins Sans Frontières in Palestine, based in Jerusalem.  In 2019, she worked with a large team of volunteer doctors and others to provide assessments and an access pathway to the so-called Medevac legislation, which aimed to medicalize the access to healthcare for refugees and asylum seekers in Australia’s offshore processing system.

 

 

Mark Krnjaic

Mark Krnjaic B.Ed. (University of Melbourne) is an organisational development practioner with a background in operational leadership, change management and business consulting across multiple industries, developing a passion and focus for healthcare over the last seven years. Mark partners with leaders and their teams to cultivate leadership capabilities, improve team performance and build positive cultures across interdisciplinary teams. Mark is the Manager of Organisational Development at Alfred Health and also the Director of Third Day, serving as a confidential mentor and coach to senior clinical leaders in healthcare. Much of his work is centred on complex problem solving and designing responses to improve leadership and team effectiveness in the areas of strategy, communication, decision making and values driven engagement.

 

Professor Harvey Newnham

Harvey Newnham is an Endocrinologist and General Physician. He is the Clinical Program Director of Emergency and Acute Medicine, and Director of General Medicine at Alfred Health, Melbourne and a Professor with Monash University. He is on the board of Melbourne Health and also a Director on the ‚ÄúBetter Care Victoria‚ÄĚ board. Harvey was the ‚Äúclinician‚ÄĚ representative in the three-member panel that produced the ‚ÄúTargeting zero‚ÄĚ Review of Hospital Safety and Quality Assurance in Victoria in October 2016 under the leadership of Stephen Duckett and the Grattan Institute.

For more information about this program, please contact the Program Coordinator.

Ann-Maree Guirguis
Alfred Health
Telephone: 03 9903 9298
Email: etc [@] alfred.org.au

 

 

 

 

 

 

Alfred Health is a leader in health care delivery, innovation, research and education. We strive to achieve the best possible health outcomes for our patients and our community by integrating clinical practice with research and education.